I get my internet service from Speakeasy. They have a good reputation and terrific technical support.
Today I got an email from their CEO, Bruce Chatterley, announcing that they’ve just been bought by Best Buy. He’s real excited about all this, of course,
This agreement is a major step forward for our company. While our business remains strong, our relationship with Best Buy provides us with additional resources and brand recognition, while opening new sales channels which will dramatically accelerate our growth.
I can’t imagine why I should care about any of that.
Best Buy, like Speakeasy, is known for its high level of customer service. Our reputation as a trusted provider of voice and data services with stellar customer service will not change. Our values are similar too — Best Buy shares our customer passion, respect for individuals, and drive to do the right thing while achieving results.
Uh, that’s not the Best Buy I know. Maybe it’s one of those things that varies from store to store.
I wonder if Speakeasy will start trying to sell me magazine subscriptions every time I call support…
Until I got this message, I was all set to order Speakeasy service once again the very day DSL became available in my neighborhood. I had them when I lived in the city, and was just insanely happy with them. They’re literally the only broadband provider in America that doesn’t massively suck.
But there’s absolutely no way that any of the good things about Speakeasy will survive a merge with a company as clueless as Best Buy.