When I figured out that my Sony Vegas video editing software was crashing because of a bogus file date, I filed a detailed problem report with Sony Creative Software, and I emailed a short description of the problem to Premiumbeat, the suppliers of the music files—created by a guy names Styve—that had bad dates on them.
I got a reply email from Premiumbeat early the next morning:
I’m am sorry you had problems with one of our music files.
I had no idea Styve was that old!
Seriously this is a most bizarre mistake. I checked the creation date of the file and it says November 30 1979 on my end. So I don’t know what to think of it.
I have sent your comments to both the composer and to our technician. We’ll do what we can to correct this.
Thank you for taking your time to let us know about this issue with all the details.
Fast, nice, good natured, and thankful for pointing out a problem that would discourage customers from buying more of their product.
(Although, the 1979 date on the files isn’t much of an improvement, unless Styve was really pushing the envelope with Apple IIe sound technology…)
Sony Creative Software took a day longer to respond to the problem, and their message was professional, but, well…
Thank you for contacting Sony Creative Software, and thank you for the update on the problem. Please let us know if you have any further questions or concerns on this issue.
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sigh. Is it too much to expect a “thank you for sending us a problem report that described how to reproduce the problem in detail and pointed us to exactly the place where the problem was occurring”?