Modern customer relations can be pretty strange. My wife bought a Dell laptop a few years ago, and that model turns out to have some problems with the batteries. Some unforeseen interaction with the charger can cause them to overheat and catch fire. It’s only actually happened once, and no one was hurt, but there was a class action lawsuit that has now reached a settlement. She just got a letter from Dell with the following salutation:
Dear Settlement Class Member and Valued Dell Customer:
Only in America.